In addition to the above guidance, check whether any data reduction features are set in your browser settings as some mobile browsers route data outside the UK when data reduction features are used. If you are using or participating in the Tor network, be aware that only Tor relay nodes are able to play programmes on BBC iPlayer. It's worth checking with your company's IT support to confirm. Some companies and organisations might have an internal network which routes data outside the UK. If you're using a web accelerator, try disabling it to see if that helps. If you are going to contact BBC iPlayer Support, please include your ISP details. If those details are different to what you believe are correct, contact your ISP as it's possible the IP address has been recently obtained by your ISP, or it may not be registered correctly, or is awaiting certain databases to be added, which could take a few weeks. It's important to check all of your IP details. While not definitive, there are various IP checking websites, such as for example, that will list your IP address, where it believes you are, what ISP the address is registered with and whether a 'network sharing device' (VPN) is being used. You should check with your ISP whether this could be the case before deciding to contact BBC iPlayer Support. Or sometimes it may just take a few weeks for the various databases across the internet and our own database to be updated to recognise the IP address as being located within the UK. If your ISP (internet service provider) has supplied you with a recently created or newly sourced IP address, it may be that it hasn't been registered correctly.

Maybe your IP address isn't registered in the UK.

This is because we need to be confident you're in the UK, and if you're using a VPN or proxy, we can't detect reliably where you are. If we detect that you might be using a VPN, you'll be unable to play programmes. You'll need to wait a few minutes and/or clear your browser's cache after disabling the VPN for this to take effect. If you're using a VPN or proxy service and are in the UK, try disabling it to see if that helps.

Using a VPN or proxy? Try disabling it.

The BBC iPlayer app is only available to people using the UK Google Play Store, so if you've changed the ' Country and Profile' in the Play Store to a different country, this will affect downloading or upgrading BBC iPlayer. We understand that some Android users are unable to upgrade to the latest version of BBC iPlayer from the Google Play Store.

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